How is dell customer service

After that continuously calling, direct enquiry in that service centre but not responds. Even though they are the authorized dell service centre they are unnecessarily blaming some third party for not giving the service support to them. Ultimately as an end user I am Suffering last 1. I am urgently in need of the product, Please help me Sir Regards, Aneesh.

But within the span of a 15 days, the ethernet port was faulty. I have approached the customer care through mob but it took them long time to reply. But with 30days, some other problem surfaced , and again the old problem the old system was followed like basic trouble shooting and many to follow the suit.

But the Customer care could notable to identify the problem. So We took the laptop to the Dell service centre JC road, banglore where the Mother board was gone faulty. With a week another problem surfaced and this time it was again the ethernet port problem.

The customer care agent could not able to rectify the problem, so we took it to Dell showroom JC Road, Bangalore. When we throughy check from ISP end, the problem was surfaced from Dell end itself. This is the worst call center. Within the short span of about one and half a year, the same started malfunctioning and the backup supply provided therein, is no more functioning. The Laptop was purchased from the N. Railway Emplpoyees co-Operative Soc iety Ltd.

While purchasing, an authorised service personel, namely Sri A. Banerjee and his mobile number was written in my warranty card but, despite several efforts he could not be contacted compelling me to lodge the complaint to customer care No.

Obviously, a question arises, as to why the N. Railway, Maligaon. I went to the service center in Kolkata and get it replaced. Plz Wait Transfer cannot be completed plz try again later" Sir, I called in the above number about 20 to 30 times but i could hear only the things above.

I called again at the service center and they gave me this e-mail address. Sir, I am sorry to inform you that I am feeling that I have been unnecessary harassed " why should a customer have to go from one door to another" what's the purpose of a service center then. I guess this computer is going in the garbage. If you want to avoid headaches, and inconsiderate people who don't care for your business The "techs" are hard to understand and every time you are on hold it's atleast 10 minutes!

I've been on a call for 50 minutes now and am still on hold again to talk to a supervisor! This is unacceptable and ridiculous!!!!!!!!!

Stay away from this company is my advice. More they tell me to buy more service from them!!! You non-action to my complaint may compel me to go to consumer Forum as well as other legal authorities for redressal of my grievances. Your Company seems not to be interested in solving the issues. There is no reply from your side yet.

I am waiting for next 24 hrs else i would take harsh steps against Dell. I am really fed up after buying dell laptop. Each and Every Day some or other issues Comeup and i have to rush to cyber cafe for completing my work. Your engineer visited us. Firstly he was unble to detect the problem. Then he replaced screen and the motherboard. I thought that the issue is resolved. But then again the keyboard stopped working.

All the USB ports stopped working. If i atttach any external media then the laptop used to restart. Afterso much calls and complain the keyboard was replaced. Optical Disk Drive was also replaced by the servicecentre.

Now again such problems are cropping. What sort of Repair work was carried out by your engineer and the service centre. I am a teacher by profession teaching studentsand my brother is a lawyer in Supreme Court. I am totally harassessed by this. You can do whatever you like with this hell system. I want full replacement of the system else i will file a legal suit against your company.

This is with reference to your last conversation with dell with regard to your system carrying service tag 5JKF6Q1. Below mentioned are the options to have the system repaired. Kindly advise the best option for you ,so that we can have the issue fixed at the earliest.

We regret to inform you that we will not be able to provide you a system replacement. Kindly revert to this mail if you require any help in fixing the current issue with the system. I bought a Vostro Notebook ; it was dispatched in May The set was delivered at Hyderabad. Hope You will send a technical person to repair the laptop after contacting at Mobile No - for address.

CD writer of Laptop not working and at working time it suddenly shutdown. I have complaint before but no fruit results come out.

I request your goodself to send technical person to attend the job. Contact Mobile No : for address. Hope you will take necessary steps to repair the laptop. Purba Medinipur,West Bengal. The shopkeeper had given us only the laptop and no such accessories. But the main problem occurring is the slow functioning of the laptop. A lot of inconvenience is caused by it.

The gadget is in the warranty period. Hence replacement will be highly appreciated. Hoping for your prompt action. I bought a laptop on 20th Jan. I wonder why Dell is giving such products??? Exact one year over and the laptop started to give trouble.

If it happened to any local manufacturer I would not have wondered. Dell should look into this matter and give supplort to me. I need replacement or the problem should be sorted out fast. We believe Dell which is the reason I bought it from Dell. This is the reason I purchased it from Dell. So I request you to sort out the problem urgently.

I am unable to work without my laptop. There also numbers for home users who are out of warranty and fee-based software support My first call was at a. EST and it took about 2 minutes and 30 seconds to get connected to a representative out of India named Shailesh. I asked, "How do I download the new Microsoft Edge browser? With Microsoft Edge, there will only be updates coming through. My second call was at p. EST, and it took about 5 minutes to get connected to the right department because the virtual assistant was ignoring my request to tell it the service tag.

Finally I was transferred to a general operator before getting through to the representative who helped me, Saumya, who was also located in India. After finally getting connected, the agent tinkered with some Windows audio settings, but I asked if there was another way to change the bass apart from doing it through Windows.

At first, they said that the only way to add bass was to get a subwoofer, but I broadened my question by saying, "Is there an app that I can use to change the sound at all? They offered to update my Windows machine and audio drivers to ensure everything sounded good, and finally disconnected. The call lasted a whopping 31 minutes and 13 seconds, mostly due to Dell's slow app and annoying virtual assistant. I took my last call at p. EST, and funnily enough, I was routed to India once again.

An agent named Ayush took my call after about 2 minutes and 30 seconds of dealing with Dell's virtual assistant still way too long. I then asked, "How do I connect my phone to my laptop?

However, it took about 9 minutes for the agent to actually connect to my notebook and 5 minutes to guide me through the setup. But it was when the call was technically over that things got interesting.

It was interesting because they kept track of my calls and a manager took it upon themselves to ask me about my experience, which was unexpected, to say the least. I told them everything was fine just to get off the phone. But if a customer is having issues with technical support, it's good to know that Dell will reach out.

The call ended after 26 minutes and 5 seconds. The Dell Inspiron 15 comes with a standard one-year limited hardware warranty, similar to most Dell systems. This warranty covers consumers from any hardware defects and provides remote hardware troubleshooting over the phone. If you need software support, you're going to have to shell out for Premium Support or Premium Support Plus, which is an additional charge on top of the standard warranty.

Meanwhile, Premium Support Plus gives you everything the lower tier offers plus coverage for accidental hardware damages from drops, spills or surges. If your laptop is out of warranty, you can renew your warranty via Dell's website, which is what we did with the laptop I used. It was a simple process that required putting the service tag into the support site and then getting sent to a page where I could select the type of renewal I wanted.

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