Why directv is the best

I had direct tv yrs ago and had problems when the weather was bad which was annoying bc that is when you do want to watch tv. I have an older house. The direct tv draws too much on the internet and is causing me all kinds of issues. It has cost me more to switch, than it will supposedly save me!!! Cox cable has come out several times and things were disconnected by direct tv that caused me to have problems not only with my internet but my alarm system. I called bc I have only been with them 2 weeks and have had 5 different repairmen out due to switching!!!

The only remedy is for cable to run outside my house and a hole punched in the wall to install a new line to make the direct tv work. Direct tv said it is a valid contract and even though it has caused all kinds of problems with my system is not there problem.

They said they would waive the fee for their guy to come out!!! I finally have resolution! Yay for me! Here is the scoop:. Based upon the response, I signed up. No channels in the guide from my antenna. Tech told me that it was not possible and gave me an email address to contact corp.

Here is the good part! In last two days i have called 24 times. I was read my terms and conditions and had money taken from my account. My set up date was for feb 9th. I then called my now cable company asking when is my last bill cycle day and was told feb1st.

I then called direct tv back to set up a new insatation day for the 1st instead of 9th. And this is were it all started. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area. I immediately ask to speak to suprivisor. He then tells me sorry the person who sold u this did it for the sale.

Puts me on hold and phone hangs up. From this point on non stop hanging up every time im transfered to a supervisor. Hung up on again 5 times. Time 6 i get suprivisor Zack Y all he would give me who tells me sorry nothing we can do.

We didnt sell you anything until equipment is installed and since it wasnt because we dont offer them services in your area its not considered sale.

At this point im mad, yelling, and beyond pissed. They took my money!!! They sold me services! They read my terms and conditions! They promised me all these rewards! Several times i asked him to get audio from the recorded line the so called had proving the hole conversation between me and woman who sold me non existing services but he refused. Refused to give me a full name or employee id. I too was recording all 24 calls and conversations. I promise i will not let this go and i will be contacting BBB, attorney general, all news channels, leaving this review on all sites, and most importantly contacting my lawyer and taking this to court.

I signed up for the choice package but, when I saw my first bill it included a sports package. Totally unacceptable! Worst company ever to get anything resolved.

I was promised many things when I signed up for Direct TV. Never received gift card that was promised, was told i did not need internet in order to have Direct TV, that was a lie, Cant watch any movies without the internet Also could not get any HD channels with out internet. The area I reside did not have an internet provider provider at the time. When Verizon Fios came into our area I chose to cancel my contract with Direct TV due to the horrible customer service as well as all of the lies and because I needed internet to watch anything.

I complained several times to try and get this resolved and it never was so I canceled Direct TV. They are the ones that broke their promises to me. Why would I continue to pay for a service from a company that continues to promise things then lie about it when questioned. I was on the phone with them today for 2 hours trying to resolve this issue. I was transferred several times to someone they said would be able to help.

The last transfer was to a Spanish speaking employee. Save yourself the drama and go else where. Completely unorganized and disfunctional company I have ever had to deal with. This has got to be the worst service I have ever had. Day 1 installation: T he installer was terrible I was unable to understand anything he said. He installed the satellite in the center of the roof instead of screwing it to the side on the roof. I order the wireless boxes and he ran the line on the side of the house using my Christmas decoration hooks to hang the line.

I tried to contact Direct Tv and all I got was let me let you talk to a tech. I hate watching tv I feel like I got ripped off. I attempted to just switch back to u-verse but they just want me to talk to a tech. However, I find Direct TV to be worse.

In fact MUCH worse. When I signed up, I was given a copy of a new customer sales order worksheet, which promised in writing, that my rate was guaranteed for 2 years. I had specifically never agreed to this and still have the signed agreement,. My wife works from our house. They made a deal with Cox so that all employees in the Phoenix or Las Vegas areas are required to use Cox Communications for internet and we get it at a discount. We told this to our salesperson at Direct TV and he said no problem and put it in writing.

ATT cell phone service sucks in many parts of the area we live in. That came from the salesperson at the ATT cell store on Eastern. The store personnel have been asking for a new tower some time but they claim that they have been promised many times but it still goes nowhere.

Frontline customer service agents and their superiors are powerless to give resolution to problems. They have their standard scripts and then pass the call up to another person who is powerless. They then send your call up to another level of powerless people. The only way to get resolution is to reach somebody in the executive levels.

However, even then it was only after I threatened to make a phone call which would cancel a deal to get multi family homes that the owner was planning on having Direct TV wired up. Finally, due to their dishonesty in keeping their end of agreements, their inferior internet, their spotty cell phone service and extremely frustrating customer service, I highly recommend never signing up for Direct TV. There are less expensive alternatives that give you better quality. The dumb rep lies to me saying she removed the charge and made my bill cheaper.

Few days later the charge is still there. I keep calling different departments and getting the run around. I wish I knew this before I ever signed up with them. Worst service ever. Big boxes with very small print.

Instead of me clicking down to the program I want, it moves up until it goes into huge highlighted box. No recording date on programs I recorded so you might not watch them in proper order. I really liked the old menu and guide, I really dislike the new guide and menu. Hi Dave! That sounds like a hassle for sure. However, 12 years with the company speaks for itself. Direct TV has been an absolute nightmare in every way possible. We got a 50 inch tv, a tablet, And a smart watch. Seemed legit.

The channels were all garbadge except like five. Twenty minutes of commercials per show. Terrible customer service, no one could manage to give us a straight answer about anything. We had to pause the service for six months because it was too much for us to afford tons of financial shit hitting the fan all at once. We were probably charged upwards of fifteen hundred dollars over the span of nine months for nothing.

Direct TV can burn in hell. Service is continually dropped, problems with the server, and crappy response times for service.

The first time they were suppose to come out, I took the day off work, the appointment was for AM to AM. I call , they gave me , then then finally I ask to speak to an American in America, they could not guarantee I would get an American manager.

So I call back again, I finally spoke to an American who set me up with second appointment. Took the day off again. Technician showed up, he was just here to installing phone and internet. No one showed up to install TV. This should have been a simple move. So 2 weeks later I still have no TV, just internet and phone. With no date to have TV installed.

I am so disappointed, after my phones are paid off we will seek service else where. Well due to the fact that I do have a credit rating of , I hit the roof. So what do I do now? How can a Company charge outrageous fees for piss-poor service. If they say it is always available, then they lied to you just like they lied to me. I went back to my previous vendor.

Go elsewhere. It is NOT worth the headache. My account is still not setup correctly yet they are bugging me for payment, which I cannot pay because I cannot log on.

I tried to get help to resolve the service issue and they sent the same technician who broke two of my collectibles when he banged into my furniture. Now they say they will change me to get out of contract…..

Try the fire stick first or a wire hanger or aluminum foil rabbit ears and you will get bette service!! Totaly agree. I have had 4 modems changed due to directtv upgrades, white screens, and lose service during rain storms. Started using DirectTV in October I turn it on, and no sound, apparently my receiver is the problem.

I inform them of the message I see, I wait for 5 minutes or so and they come back with sorry sir, you are not eligible. Wait 3 weeks and call back and maybe there will be something then. I ask for a manager. Manager says if I wait 3 weeks I will get the upgrade for free.

She says wait 3 weeks or pay. I ask why the other gentleman said I was not guaranteed in 3 weeks and I had to wait and see. I said I have been a customer since and this is ridiculous when my account says I am eligible.

They refuse to budge on the price at all. She said buy it from them then, and refused to do anything to help. Worst ever! First off they raised the price on us. All kinds of problems. Sound cuts out, breaks down completely, no picture, no tv! When it does work the shows or movies on demand are glitchy, they stop, rewind on their own, then go forward and go slow motion, lack OMG!

Huge mistake. Constantly drops off. I would rate Direct TV negative stars. Finally I gave them my time of day and 4hrs if being tossed from one dept to another, finally a lady from the customer loyalty dept took care half the issue.

The print is ridiculously small No date and time at the top of the guide. Hate the big blue highlighted box No recording date on recorded programs Can not rewind or fast forward on Demand programs. A fix for that would be a welcome improvement. I saw a dvr fix-it company online some time ago, maybe i can have them repair this one. Because what everyone here is describing sounds like a deal breaker. Only on demand channels that have commercials. Pay channels you can ff. Gotta get those commercials in.

It usually only takes a few minutes to switch it over. I would wait a few days and then call again and then was told it would take another 72hrs. Another time after that, I was told it might take hrs. Then last week I was told my move was coming up with errors… and that they would look into it but no information on how it was going to be followed up.

No stars. Each time you call for the same problem, you have to start from the beginning as the junior agents work their way through their process.

I have tried to escalate by asking for a manager and all I get from them is that I will get a call back… what number is good for you? And then no one calls. I prefer DirectTV over all other forms of cable. The problem is because my home faces the wrong direction I cant have a satellite installed.

I was told the only direction allowed is South or Southwest and my apt faces North. This sucks. Hope DirectTv comes up with a better dish or better satellite range. GUIDE: font too small to read. Too much space taken to twice identify programming channel.

Why was it necessary to increase the menu panel from 5 to 6 lines? When choosing a program the display at the top again is just too small to read. In addition, on play backof recorded programming has also changed.

Donald these changes is good for me and I suspect most of the DirecTV customers. I want my old menu and play back screen. Totally agree! I want the old one back!!!

The new menu is almost criminal. How can a senior citizen use this ridiculous design. The boxes are plenty big but they have just tiny text. My wife and I have been loyal customers nearly since the start of DirecTV but the tiny text is impossible to use. Was this designed by some young kids with great vision viewing their work on large computer displays sitting on their desk fifteen feet away. With the mess you have made I doubt if you can hold me to my contract.

Oh yes they can. Its a contract. Its statex they can change whatever they ant whenever they want. Absolutely HATE the new format. Font way too small, list is awful, no dates on when programs were recorded. Please change back. Direct TV has the worst customer service that I have ever experienced! I was a loyal customer for over 18 years. Unfortunately, when I cancelled and returned the requested 18 year old equipment to them, they state they never received it …whatever!

What would they do with 18 year old or even 5 year old equipment. Before cancelling with them I called to ask about issues we were having and was told I needed to update my equipment and that would fix my problem. I spoke to a supervisor of sorts who refused to remove the charges and unless I could provide them with the teacking number this would go on my credit….

People if you have any other choice do not pick direct tv horrible serve and their charges are ridiculous!! I told her everything was tight and I had a service plan, she then told me before she can schedule someone to come fix it I have to go do everything she says to even though I had already done it.

Then they told me they will mail me instructions on where to return my boxes and I have to do so by May 16th, which when I called it was May 6th, if I do not return them by then I will be charged a large sum per each box, I asked them if I would even get the instructions by then and he said yes.

They are not trust worthy. I feel a bad charge is coming my way. This has been the worst experience I have had with any company I have had a service from. I closed my account, actually talked to a customer service rep, and sent back all of my equipment in December of Of the Customer Service Reps, 10 in total, only two were willing to help and look into my situation.

During this time I was promised there would not be any early cancellation fee and I was just charged for it today. This company has been inaccurate with billing almost the entire time I was a customer. This company is a joke and wish I would have never done business with them. I would not recommend them to my worst enemy. Worst experience ever Directv is a company that offer promotions but does not comply with it, I been fighting for over 9 month about my promo credit.

I almost always record programs to time shift. Yesterday the format on my screen changed, and I do not like the new appearance. When I fast forward the bottom of the screen is blacked out to show words white on black. I cannot see a putt go in because the hole is blacked out. I cannot read breaking news scrolls because the words are blacked out. This is, I hope, only an experiment, and to me it is a miserable mistake.

The list of recorded programming and playback is far harder to negotiate. It is more trouble to check on sheduled future recordings. Please tell me you are going back to the format I enjoyed and used so easily.

Directv is a complete rip off. Every time I call in they tell me that it will be credited to my nexts month bill and it never happens. The equipment went out on us tonight and the rep was very rude. They also wanted to charge us for having a tech to come out. What ever you do go some place else for cable, internet, or phone.

So you can leave work to meet them. Over all the new setup sucks. Ever since the most recent upgrade, we cannot read the menu. The font is way too small.

Is there any way to correct that? Im talking about several bad customer service experiences. They are always so rude and they will try to get every last cent you have.

They made a mistake with my package and they actually wanted me to pay them for someone coming to my house. They are absolutely ridiculous Their playback never works. They hiked up the prices and overall just suck. I hate how they changed everything remotes, the whole guide setup, …. Its just a terrible company. I have been a DirectTv subscriber for 11 years, and just recently changed to a Genie. The new guide or whatever you call it — the whole on-screen menu — is terrible.

Here are some examples: 1 The font is too small in many places. Very tough to see unless you are willing to sit close. If they got rid of the logos, they could increase the size of the font AND provide more information on every page. As you scroll down through the list, it insists on showing every one of them as a sudden pop-up big blue box with, yes, a big logo. Please, DirectTv, just give us the list to scroll through. This new guide only seems to do that sporadically.

Often it just tells me what season it was and what number the episode was. That might be helpful every once in a while, but why not tell us when it first aired too? Instead, you have to stop the fast forwarding and then hit rewind to get back to where you left off when the commercial started.

Now on May 31, this Chanel disappeared. And they never called 15 minutes before arriving as promised. Was just disgusted with the whole thing. Am i watching this season or 5 years ago season? And now have to hunt for our glasses to see the damn thing.

I was with them for 10 years and I never had a good experience with their phone support. Most recently I wasted over three hours on the phone trying to get my Satellite hardware upgraded, and stayed home from work for their technician on three different days. A technician never came to my house and each time I called there were different issues with the way the last guy placed order. I finally had enough, and canceled to move to Dish network. When canceling, they told me they wanted my 10 year old hardware back and I needed to waste over an hour more of time taking it to the UPS store.

I asked them to come and get it as it was not worth my time. What a horrible way to treat your customers. I saw this offer under my direct tv log in under add premium channels. This is false advertisement. I recently scheduled a DirecTV install and it was a very bad experience. We have previously had DirecTV and service itself was usually great.

For this install I called their customer support, then chatted with a representative and clearly stated that we are renting, and only a chimney mount would be allowed. I also clearly stated that I would buy the chimney mount for the installer to use. I was told that would be no problem, the installer can use whatever mount I have.

Horrible experience I originally switched to Direct TV to get a bundle deal with internet and cable. I called and spoke to someone who confirmed internet would be installed as well. The earliest install date available was 2 weeks out for the morning between I immediately called and cancelled within an hour of install. They really have horrible customer service.. This is how they make there money, by ripping people off..

Directv will rip you off just like so many others. Good luck if you choose this provider. Directv is the worse. Worse customer service. The list goes on and on with directv too.

DTV should have owned the world. Instead, they screwed up and now have a small market share. When DTV first came about, I was the first one to get it at my house. A family member worked there. As soon as it was installed, I knew they had a winner.

I thought…. This was when cable companies were the absolute worst and here was a product with a crystal clear picture, it never did not work, and best of all…. They also tried to get marketshare in europe. There, they would engage in endless negotiation and lowballing what they would pay to televise soccer. The countries would tire and another provider would swoop in and offer a better deal. DTV knew they had a great product, but like many before them, they figured it would last forever and nobody could compete with them.

Again, just give the equipment away…. Same with tv service. Did DTV hire outside talent? Yes they did. And then those talented folks had to bang their heads against the wall as they attempted to comprehend the very…. A 60 year-old engineer who has built airplanes for 30 years has zero knowledge re setting up DTV…. It was said he could stand up at a moments. Notice and start telling a funny and interesting story….

So iimagine this guy running DTV and working with Hughes. There was no alternative for the first few years. Had they put equipment on everybodies house for free, the could have then collected monthly fees for years and years. Instead, like Blockbuster, they were too sure of themselves. They didnt think that anybody could launch a satellite in order to compete with them. Well, DISH and others did. Years later, when their new customers stagnated….

Yep…free equipment…. But it was too little, too late. At the time, the idea of recording with one button…. Again, they moved slow and others copied it and today we all have it. But if they had been first into europe and bought up the rights to televise the soccer games…. Hell no. Nobody watches soccer! Internationally no. People are fanatical amd advertisers would have paid tons to DTV.

IN actuality, it is amazing thatbDTV is as big as it is. Despite all the roadblocks, the DTV folks were still able to selli it…. But, just as Blockbuster laughed at Netflix when Netflix wanted to be bought for 50 million…. Hughes hesitated and did not trust the folks they hired. Imagine everyhouse with a satellite on top of it ….. DTV had that chance and like Blockbuster just could not see that the world was, and is, changing.

I was a loyal subscriber for 15 years, watched their fees increase until they were not affordable. Once a year I would call them to renegotiate my contract. I got tired of the dance and offered a fair fee for two years which they refused. Foolishly, I paid my month in advance and discontinued the service halfway through the month, thinking they would refund the unused portion.

Directv has always been dishonest in my dealings with them. Unauthorized charges on my credit card several times. They are both dishonest companies to deal with. Turns out Verizon Fios is a far better service. Better voice remote, no interrupted service like Directv when storms interfere with satellite transmissions.

No crappy looking antenna dish on your roof. Our Direct TV account was hacked. Email, phone number, verbal password, password all changed by the hacker. Told by company that there is no way to verify us.

After 4 attempts to contact the fraud department at Direct TV and 3 hours on hold, we were disconnected each time by them with no return call from them! So how do we reclaim our account from the hacker. Seriously, What???? Worst customer service. So, still…. Getting help with fraud should be much more of a priority to Direct TV.

Then I was told it could not be repaired for under Each year, similar to internet service providers, they would increase our bill incrementally to return our service price to the standard retail price. They didn't offer us any additional channels, or any other perks, so cutting their service was not a hard decision. When people are cutting their cable to go to streaming service and pay for what you get, it is difficult to continue that service if the price continues to rise.

I have had DirecTV for years. I came back to DirecTV. They have improved their satellite dish from past years, so it does not cut off like it use to when there is inclement weather.

However, if it's pouring rain or heavy wet snow, it will still go out. Lately there has not been anything worth watching on the premium channels. I have had better luck on the basic channels or by using one of the streaming services. They really need to improve their channel lineup. Streaming companies like Netflix and Amazon Prime have more to choose from. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

I have not had many issues, except during a storm or high winds then I will lose Internet and this affect the dish. Most of the channels I do not watch. There should be a package that I could pick the channels, and depending on how many I pick should be able to have a lower price. They could also have a senior discount.

Also a children's selection, where the parents could select and put in an area so they could enter just the appropriate channels depending on the child's age. Example would be for age then another one for etc.

With the parent able to use a password for each section. I know this sounds a little overwhelmed, but if you have children you would know the frustration of going through these channels.

I hope this will let you know how frustrating it is for the person or persons going through all the channels. I had Spectrum for many years. And I liked it. But the price was increasing almost every month! Unfortunately, customer loyalty means nothing to companies any more. I understand cost of living increases, and that to stay in business, companies have to make money. Price increases are happening all the time. Costs get passed on to the customer. But, when increases are happening regularly, and it seems that companies are just being greedy, you lose me and my money.

Or WAS great. I had called just to see who I would switch to. When the call ended I was promised the deal would be available.

After consideration and research, I called back and took their deal. Months went by and no gift cards. I called the rep again to see what was holding up the cards. I was shocked to find out that the rep wasn't available any longer. And, that the deal was only offered by THAT rep!

I was stuck with their service and contract! I have enjoyed the NFL season, and have had no interruption in service at all. I had many interruptions and problems with Spectrum. The satellite interruptions never appeared. Cable TV : If you live in a city or town of almost any size, you probably have at least one cable TV company that serves the town. Some larger cities will have multiple cable TV providers, and when they compete with each other, prices drop quickly.

We won't list all of the cable TV providers you can pick from, because your options depend on where you live. Skinny Streaming Bundles : If you have a fast Internet connection available, you may be able to subscribe to streaming pay-TV services, also called skinny bundles.

The channels arrive at your home entirely through the Internet, rather than beaming down from a satellite. Skinny bundles don't require set-top boxes, which can save you additional money.

But they don't typically work with DVRs, meaning you'll lose some functionality. Care to be untied to a contract? Sling TV may be your best bet. But you can watch movies, original programming, or older TV shows through these streaming services for a low monthly fee, so you'll save a lot versus a DIRECTV subscription. Some customers may balk at the idea of having satellite TV because of potential signal loss during poor weather and because of having an ugly satellite receiver dish mounted to the house.

If you can put up with a couple of disadvantages, you'll appreciate DIRECTV's great customer service , strong channel package tiers, and watching your favorite NFL team every week, no matter where you live.

Request for disconnection and refund must be made within 30 days after service activation. Write to Kyle Schurman at feedback creditdonkey. Follow us on Twitter and Facebook for our latest posts. Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do. About CreditDonkey CreditDonkey is a tv comparison website.

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You should consult your own professional advisors for such advice. Updated January 19, By Kyle Schurman.